dig88's Privacy Policy
This document explains in detail how your personal information is collected, stored, and kept secure on the dig88 platform.
1. Introduction and Applicability
dig88 ("we", "us", or "platform") is an online entertainment and betting service provider in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy document explains what information we collect when you use dig88's website or services, why we collect it, and how we use and protect it.
This policy applies to all registered members using our services and to visitors to our website. Continuing to use our platform indicates that you have read this privacy policy and have accepted its terms. You must be 21 years of age or older.
2. Information We Collect
2.1 Information You Provide Directly
When you register or create an account on dig88, you provide us with the following information:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Home address
- Payment information — bKash, Nagad, Rocket, or bank account number
- Your chosen username and password
2.2 Automatically Collected Information
When you visit our website, the following technical information may be collected automatically:
- IP address and device type
- Browser type and language settings
- Date and time of visit (Bangladesh Standard Time, BST UTC+6)
- Which pages you viewed and how long you spent on them
- Referral source (which website or link you came from)
- Information obtained through cookies and similar tracking technologies
2.3 Transaction and Gaming Activity Information
We retain detailed records of financial transactions and gaming activity carried out on your account. This includes deposit and withdrawal history, bet amounts, bonus usage, and changes to your account balance.
3. How Your Information Is Used
3.1 Service Operation and Improvement
dig88 uses your information to manage your account, process transactions, and improve the quality of our platform. We want to ensure you have a smooth and secure experience every time.
3.2 Identity Verification and Security
Verifying your identity is essential to prevent fraudulent activity and maintain the security of the platform. Your personal identification information may be used for this purpose. This is done for your own protection.
3.3 Communication and Support
We may use your email address to send important account notifications, transaction confirmations, and support-related information. Our 24/7 Bengali live chat support team also uses this information to resolve your account issues.
3.4 Ensuring Responsible Gaming
We help ensure responsible gaming by analysing patterns in your gaming activity. If unusual gaming behaviour is detected, our team may contact you and provide assistance if needed.
3.5 Meeting Legal Obligations
We may be required to retain and disclose your information in order to comply with applicable laws and regulations and in response to lawful requests from law enforcement agencies.
4. Information Sharing with Third Parties
4.1 Sale of Information Prohibited
dig88 never sells or commercially transfers your personal information to third parties. Protecting your privacy is our fundamental responsibility.
4.2 Service Provider Partners
Certain trusted third-party services are used to keep our services running smoothly — such as payment processing (bKash, Nagad, Rocket, bank transfer), cybersecurity, and technology services. Only the minimum information necessary for those partners to carry out their designated tasks is shared with them, and they are required to comply with our strict privacy standards.
4.3 Legal Disclosure
We may provide information to relevant authorities when required by court order, government directive, or investigation under applicable law. In such cases, where legally permitted, we will make an effort to notify you in advance.
5. Data Security Measures
5.1 Encryption Technology
dig88 uses advanced SSL (Secure Socket Layer) encryption technology to protect all your personal and financial information. This means that all data exchanged between you and our servers is fully secure and encrypted.
5.2 Access Control
Your personal information can only be accessed by authorised staff and only when needed to carry out their duties. Our staff operate under strict confidentiality agreements.
5.3 Security Limitations
Although we take the highest protective measures, transmitting information over the internet is not completely risk-free. We advise you to keep your account password confidential and never share it with anyone.
6. Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser or on your device. dig88 uses cookies to manage your session, remember your preferences, and improve the functionality of our website.
6.2 Types of Cookies
- Essential cookies: Required to maintain login sessions and for basic functionality.
- Functional cookies: Used to remember your language preferences and personalised settings.
- Analytics cookies: Used to monitor user behaviour in order to improve our services.
6.3 Cookie Controls
You can disable cookies by going into your browser settings. Please note, however, that disabling cookies may cause some features of our website to not work correctly.
7. Data Retention Period
dig88 retains your personal information for as long as your account remains active or for as long as it is needed to provide services. Even after an account is closed, certain information may be retained for a period of time to fulfil our legal obligations, resolve disputes, or prevent fraud.
Financial transaction records are kept for the period required by applicable law. Once the retention period ends, the information is securely deleted or anonymised.
8. Your Rights Regarding Your Information
8.1 Right to Access Your Information
You have the right to know what information dig88 holds about you. You can contact our support team to find out the details of the information stored about you.
8.2 Right to Correct Your Information
If any information stored in your account is incorrect or out of date, you can correct it by going into your account settings or by contacting support.
8.3 Right to Close Your Account
You may request to close your dig88 account at any time. After the account is closed, information other than that required to fulfil applicable legal obligations will be deleted.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or offers, let our support team know and they will act according to your preference. However, it will not be possible to stop sending transaction-related and account security notifications.
9. Protection of Minors
dig88 is a platform exclusively for adults. Our services are only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If it comes to our attention that a minor has registered, their account will be closed immediately and all associated information will be deleted.
A request to parents and guardians: monitor your children's internet use and use parental control tools to restrict their access to online gaming platforms.
10. Changes to This Policy
dig88 may update this privacy policy from time to time as needed. If any significant changes are made, we will send a notification to your registered email address or post a clear notice on the website. Continuing to use the platform after the updated policy is published indicates that you have accepted the new terms. We therefore recommend visiting this page regularly.
If you have any questions about any clause of this policy, our support team is always ready to provide you with detailed information.
11. Contact Us
Have a question about privacy?
If you have any questions about your data protection or any aspect of this policy, contact our support team directly. Our Bengali support team is available seven days a week, twenty-four hours a day to assist you.
Live Chat: Support available in Bengali 24/7
Contact us via Live Chat