❓ Frequently Asked Questions
dig88 FAQ — Answers to All Your Questions
From opening an account and withdrawing money via bKash, to cricket betting and claiming bonuses — everything you want to know about dig88 is explained in detail on this page.
Whether you are new to dig88 or a returning player, small questions often come up. On this FAQ page we have provided honest and detailed answers to more than 20 of the most frequently asked questions from Bangladeshi players. The topics are organised into five sections: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at dig88, you need an active mobile number, a valid email address, and age verification (national ID card or passport). Fill in the registration form with accurate information, set a password, and complete verification using the OTP sent to your phone. The whole process takes just a few minutes.
Yes, dig88 is only for people aged 21 and above. Your age is verified at the time of account registration. Accounts for underage individuals are not approved, and if caught in a later check, the account will be closed.
No, only one dig88 account can be created per mobile number or ID card. If multiple accounts are detected, all accounts may be suspended and any funds held may be forfeited. If you have any issues, contact us via live chat.
Click the "Forgot Password" option on the dig88 login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you do not receive the code, check your spam folder or get help via live chat.
Yes, dig88 is fully mobile-friendly. The site works smoothly from the browser of any smartphone or tablet. Betting, slots, and live casino games can all be played on mobile without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to dig88 usually appear in the account within a few minutes. Go to the cash-out menu, send money to the number provided by dig88, keep the reference number, and submit the transaction ID in the dashboard. During busy periods it may take up to 15 minutes.
The minimum deposit at dig88 is ৳500. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal is also ৳500. Smaller amounts will not be processed by the system.
Yes, dig88 supports both Nagad and Rocket. Bank transfer is also accepted. The minimum deposit for each method is ৳500. The process is the same as with bKash — send the payment and submit the transaction ID.
Withdrawal requests from dig88 are generally processed within 10 to 45 minutes. Verified accounts receive the fastest service. Bank transfers may take a little longer due to the bank's own processing time.
dig88 does not charge any deposit or withdrawal fees of its own. However, mobile banking operators (bKash, Nagad, Rocket) may deduct their own service charges in line with their own policies. Banks may also charge their own fees for bank transfers.
If the request is still in "pending" status before processing has begun, it can be cancelled from the dashboard. Once processing has started, it cannot be cancelled. In urgent situations, contact live chat immediately.
Games and Rules
Games and Rules
To bet on BPL matches at dig88, go to the Sports section, select Cricket, and find the BPL event. Click on your preferred market (match winner, total runs, wickets, etc.) to place your bet. Enter the amount in the bet slip and confirm. In-play betting is also available before the match starts.
dig88 features games from many top providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. You will find popular slots and crash games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Super Ace, and Aviator. New games are added regularly.
RTP (Return to Player) is the theoretical percentage of total bets that a slot or game returns to players over the long term. A higher RTP means a greater chance of getting money back, but it is not a guarantee. All games at dig88 use audited software to ensure fair play.
Yes, the live casino section at dig88 is fully optimised for mobile. Live roulette, live baccarat, live blackjack, and live dealer games run smoothly. With a good internet connection, video streaming remains uninterrupted.
Yes, dig88 offers betting on IPL, T20 World Cup, ICC events, and Bangladesh national team matches. Special offers and boosted odds are available for major tournaments. All betting markets are updated in real time.
Bonuses and Promotions
Bonuses and Promotions
A 150% welcome bonus is available on your first deposit at dig88, up to a maximum of ৳20,000. This means if you deposit ৳10,000, you will receive an additional ৳15,000 bonus, giving you a total balance of ৳25,000. The bonus is added automatically — no separate code is needed.
A wagering requirement is the multiplier showing how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for the dig88 welcome bonus is 15x. This means if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
The dig88 VIP program has four levels: Bronze, Silver, Gold, and Platinum. You will automatically be placed on the Bronze level when you open your account. As your regular play and deposit amounts grow, you will be moved up to the next level. The weekly cashback increases at each level.
The Bronze level offers up to 0.2% weekly cashback, Silver 0.4%, Gold 0.6%, and Platinum 0.8% weekly cashback. Cashback is added to the account every week and can be withdrawn.
Yes, a bonus can be cancelled in certain situations — such as using multiple accounts, violating bonus terms, or the claim period for a promotion expiring. Please read the relevant terms and conditions carefully before accepting a bonus.
Safety and Responsible Gaming
Safety and Responsible Gaming
Yes, dig88 uses SSL encryption technology to keep all information secure. Your personal details, payment information, and gaming history are not shared with any third party. To learn more about our privacy practices in detail, please visit the relevant page.
dig88 takes responsible gaming seriously. If you feel you are losing control over your play, you can set a deposit limit, betting limit, or self-exclusion from the dashboard. Our support team is ready to help if you contact us via live chat.
Self-exclusion means temporarily closing your own account for a set period. To do this, go to account settings or let support know via live chat. During the self-exclusion period, bonus offers and promotional messages will stop being sent to you.
All game software used at dig88 employs Random Number Generator (RNG) technology from reputable providers. This ensures that every result is completely random and that there is no opportunity for manipulation in anyone's favour.
dig88 offers 24/7 live chat support in Bengali. Click the live chat icon on the site at any time of day or night for questions, complaints, or assistance. You can also contact us by email: [email protected]
Still have questions? Contact support
Our 24/7 Bengali support team is always ready to help resolve any issue you have. Chat with us via live chat or email.
Email: [email protected] | For ages 21+ only